Privacy Policy
Last updated: December 2024
1. Introduction
At 21|Twenty One, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our wellness companion service.
2. Information We Collect
Personal Information
When you create an account, we may collect:
- Email address
- Name (if provided)
- Profile information
- Payment information (processed securely by our payment provider)
Conversation Data
To provide our service, we store your conversations. This data is used to:
- Provide personalized insights and analysis
- Track your progress over time
- Improve the quality of our responses
Usage Data
We automatically collect certain information about your device and how you interact with our Service, including IP address, browser type, pages visited, and time spent on pages.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process transactions and send related information
- Send you technical notices and support messages
- Respond to your comments and questions
- Analyze usage patterns to improve user experience
- Protect against fraudulent or illegal activity
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Secure cloud infrastructure
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time by contacting us.
6. Third-Party Services
We use trusted third-party services to operate our platform:
- Authentication: Clerk (secure user authentication)
- Payments: Stripe (payment processing)
- AI Processing: Anthropic (conversation AI)
- Hosting: Render, Vercel (cloud infrastructure)
These providers have their own privacy policies and are contractually obligated to protect your information.
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt out of marketing communications
- Withdraw consent at any time
8. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected]